Q&A (Questions and Answers)
Frequently Asked Questions
Product
Before opening, the product is good for 3 months from the date of manufacture (4 months for Holy Basil). After opening, please drink it within about 1 week.
To store, please use a wine stopper to seal the bottle tightly, or wrap it with plastic wrap and cover it to prevent exposure to air.
We do not recommend storing it on its side.
Please store it upright in the refrigerator.
How to drink
For beauty and health, we recommend drinking one shot (50-60ml) immediately after waking up in the morning.
It's also recommended to enjoy it during breaks at work, after exercise or a sauna, or as a drink with meals. You can also mix it with soda, or try it with gin or rice shochu + soda.
If you want to enjoy the aroma and drink it like a non-alcoholic natural wine, please pour it into a wine glass and enjoy.
KBT's craft kombucha is a food product, so there is no limit to the amount you can drink per day. However, drinking a large amount at once may rarely cause loose stools. It is recommended to start with 50-60ml (about one shot) once a day.
KBT's craft kombucha contains a small amount of alcohol (approximately 0.3%) due to the fermentation process. We advise pregnant or breastfeeding women, infants, and those with allergies or other medical conditions to consult their doctor or make their own judgment.
KBT's craft kombucha is a food product, not a medicine or supplement, so there are no concerns regarding compatibility with other drinks.
KBT's craft kombucha contains a large amount of acetic acid bacteria, which are found in vinegar. Therefore, drinking it on an empty stomach may damage the gastric mucosa. We do not recommend consuming it while abstaining from food for several days.
Order and Payment
You can choose from the following payment methods: credit card, bank transfer, and convenience store payment.
Shipping and Delivery
We split the shipping into two periods each month: the first half of the order period (1st to 15th) and the second half (16th to 31st).
Orders confirmed in the first half of the month will be shipped around the 1st of each month, and orders confirmed in the second half of the month will be shipped around the 15th of each month.
We do not offer gift wrapping for individual bottles. While we cannot wrap items for gifts, if you write in the remarks section how many people you are gifting to, we will include the appropriate number of KBT Kombucha explanatory postcards + flavor lists.
We do not offer gift wrapping services. We can include a message card; please specify your request in the remarks section if desired.
If you wish to have items sent to different addresses, please place separate orders as you will need to provide the address for each delivery location.
If you would like to receive your order as quickly as possible, please write "Fastest Delivery Requested" in the remarks section when placing your order, and we will ship it as soon as we secure the stock. However, please note that we cannot guarantee this.
Returns and Exchanges
We will not accept returns, except in cases where the product is defective. Please note this in advance.
We generally do not accept exchanges, except in cases where the product is defective. Thank you for your understanding.
Subscription service
- Minimum Subscription Period: You can cancel after receiving the product for 3 consecutive months. By completing your order, you acknowledge that receiving the product for 3 months is mandatory. Please note that cancellations before the 3rd delivery cannot be accepted.
- Skip: You can skip the delivery starting from the second delivery. The maximum skip period is 3 months. Please specify the period. We cannot accept indefinite periods.
[If you wish to skip or cancel]
<By the 15th of the month before the delivery month>, please contact us via email (kbtkombucha@gmail.com) or the message function on the site's top page (https://kbt.theshop.jp/) with the following information: 1: Your registered name, 2: Phone number, 3: Email address, 4: Skip or cancellation, and 5: (If skipping) the number of months to skip.
We accept inquiries through our inquiry form.
We would appreciate it if you could send us the following four items: ① Name, ② Phone number, ③ Email address, and ④ A message stating the address change and your "new address." We will then process the change for you.
We accept inquiries through the inquiry form. Please send us the following four items: ① Name, ② Phone number, ③ Email address, ④ Desired number of months to skip.
*Skipping is possible from the second delivery onwards. The maximum skip period is 3 months. Please specify the period. We cannot accept indefinite periods.
We accept cancellations via the inquiry form. Please send us the following information: ① Name, ② Phone number, ③ Email address, ④ Cancellation of subscription starting from the order for [Month]. After we confirm your request, we will proceed with the cancellation.
*Minimum Subscription Period: You can cancel after receiving the product for 3 consecutive months. By completing your order, you acknowledge that receiving the product for 3 months is mandatory. Please note that cancellations before the 3rd delivery cannot be accepted.
Kombucha
Kombucha is a "fermented beverage of plant origin made by fermenting tea," not "kelp tea."
KBT's kombucha is made only with tea leaves, sugars such as sugar, water, and a gelatinous membrane called scoby, which is made from yeast and bacteria. It contains absolutely no additives such as flavorings or preservatives. Also, because tea is the main ingredient, it contains no gluten or dairy products.
KBT's kombucha is a food product, so we cannot claim any specific effects or benefits, but it will support your gut environment and gut health.
The main bacteria in KBT's kombucha are "acetic acid bacteria," which produce vinegar.
Other
You can check the stores listed under "BUY" in the "STORE LIST" on our website by area. Please note that we cannot check the stock status. Please contact the store directly.
CONTACT
If you are unable to resolve your issue using our frequently asked questions, please contact us using this contact form.